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Date: Fri May 9th, 2008

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Frequently Asked Questions

How do I know that purchasing goods from your web site is secure?

If I don't want to use my credit card online, can I still place an order?

How do I know that my order was received and will be delivered?

Will I be charged for tax everytime when I place an order?

How long will the shipping take to deliver goods to the recipient?

FAQ's on Gift Certificates

Can I use only a portion of the gift certificate?

What happens if the gift certificate is less than the amount ordered?

How do I apply the gift certificate at checkout?

Q: How do I know that purchasing goods from your web site is secure?
A: For more detailed information regarding to payment and security, please chick here.

Q: If I don't want to use my credit card online, can I still place an order?
A: Although we encourage you to place your order through our secure ordering system, you may call us at 1-818-782-4343 and our customer service representatives will be happy to take your order over the phone.
Please Note: Check for the time of our business hours and telephone enquiries before you call us.

Q: How do I know that my order was received and will be delivered?
A: You will receive an Order Confirmation email when you first place your order. When your order has been scheduled for delivery, we will send a second email notifying you of the scheduled delivery date (including the tracking number for UPS deliveries, which you can track online through www.ups.com). Please review all delivery address information before you submit an order. Incomplete address information or phone numbers may delay delivery. Deliveries cannot be made to P.O. boxes. There are no fruit deliveries on Sundays or holidays.

Q: Will I be charged tax everytime I place an order?
A: Not necessarily. An 8.25% sales tax will be applied to all orders originating from California. Shipping charges are not taxed.

Q: How long will the shipping take to deliver goods to the recipient?
A: For more detailed information regarding to shipping process, please chick here.

Q: Can I use only a portion of a gift certificate?
A: Yes, the portion used is deducted from the remaining amount. You can then use the remaining amount for a purchase at some other time. Unfortunately, there will be no cash returned for the unused portion.

Q: What happens if the gift certificate is less than the amount ordered?
A: You will be required to pay the difference between the amount purchased and the value of the gift certificate.

Q: How do I apply the gift certificate at checkout?
A: The gift certificate amount is deducted from the purchase price. In the example below, the gift certificate had enough value to cover the full purchase.